FAQs – Bertram Internet

Q: Broadband Cost Recovery Fee

Starting July, 1st 2020 we will be adding an Broadband Cost Recovery Fee to your monthly bill. This fee helps cover costs associated with building and maintaining Bertram Internet's broadband network, as well as the costs of expanding network capacity to support the continued increase in customers' average broadband consumption. The Broadband Cost Recovery Fee will be a 5.5% of internet access rate and assessed on your monthly invoice.

Q: What If I'm Not At My Residence Year Round?

If your location isn’t a year round residence, you can set your account to away status. To set up an away status, simply give our friendly customer service representatives and they will be able to assist you in setting it up. The account must be in good standing prior to starting away status and the traditional billing cycle still applies to the account. A fee of $9 a month is charged for away status. When you would like to reinstate service, call our offices to have service reestablished.

Q: What Speeds Are Needed For Streaming Services?

Most of the services we offer are able to support streaming. It is important to know the system requirements for services like Hulu and Netflix, because each has its own requirements for bandwidth needed for streaming videos smoothly. NETFLIX REQUIREMENTS: 0.5 Megabits per second – Required broadband connection speed 1.5 Megabits per second – Recommended broadband connection speed 3.0 Megabits per second – Recommended for SD quality 5.0 Megabits per second – Recommended for HD quality 25 Megabits per second – Recommended for Ultra HD quality (4k) If you are experiencing issues with Netflix, login to your Netflix account and find “Your Account & Help.” Then select “Manage Video Quality” and adjust your streaming to “Good Quality” HULU’S REQUIREMENTS: 720p – a minimum of 3.5Mbps downstream bandwidth 480p – a minimum of 1.5Mbps downstream bandwidth 360p – a minimum of 1.0Mbps downstream bandwidth

Q: Will The Service Work With a DSL or Cable Modem?

No. We use Coaxial cable to bring service into your home, and this is not compatible with the DSL or cable modems.

Q: Can I enjoy Wireless Within My Home?

Yes, you can! All you need is a wireless router. We recommend Linksys brand routers; they are easy to set up and tend to work best with our equipment.

Q: How Do I Set Up My Email In Outlook Express or Microsoft Outlook?

Bertram Wireless Email Set Up: Open up Outlook Express or Microsoft Outlook Go to the tools menu, then select “Accounts” Click “Add” and then select “Mail” Type in your display name in the box provided (this is how people will see your name) Click “Next” Enter your full email address as your username Click “Next” Make sure that the line across the top reads “My incoming mail server is a POP3 server” In the incoming and outgoing mail server boxes, type in “mail.bertramwireless.com” Verify that your username/login is your full email address and is typed correctly Click “Next” and then “Finish”